Vyne Dental’s Game-Changing Impact on Dental Practices
All it takes is one patient encounter to illuminate broader challenges within the dental industry. For Steve Roberts, CEO of Vyne, this pivotal moment came early in his career when a 22-year-old man walked through the doors of a dental clinic he was working in. The man was seeking dentures despite his young age. His family history painted a picture of generational reliance on dentures, a trajectory he seemed resigned to uphold and ready to accept.
But good news was in store: This patient would not need to live the rest of his life with dentures. Instead, he could receive therapy to treat his periodontal disease.
But then something unexpected happened. Roberts was disappointed that the patient’s excitement did not match that of the provider team because of one question: “Does insurance cover it?”
So, amidst the optimism of a possible therapeutic solution, Roberts could not overlook a glaring reality. The decisive factor in this patient’s willingness to pursue an alternative hinged not solely on a clinical recommendation but also on insurance coverage.
“In that pivotal moment all those years ago, I realized the profound impact dentistry has on people’s lives,” Roberts says. “What we do matters. It matters so much that I have dedicated nearly my entire career to solving problems in the insurance reimbursement space. Vyne Dental is here to drive a paradigm shift in the way dental care is delivered and practices are paid.”
Another defining moment came just months ago, when Roberts first learned of the Change Healthcare data breach. As the leader of Vyne Dental®—a provider of end-to-end revenue acceleration that engages practices, payers, and patients via vendor-neutral connectivity, claims and attachment management and facilitates secure communications solutions—he knew Vyne had to act to ensure patients received care and practices were paid with minimal disruption.
Ultimately, Vyne Dental emerged from the Change Healthcare situation as a vital lifeline for the dental industry, expediting the launch of a new digital, self-service experience to accelerate onboarding more than 10,000 new customers within three weeks, enabling them to continue serving patients. The new service empowers prospective and existing customers to independently manage onboarding, implementation and training.
With easy access to extensive resources from online training courses to contextual guidance within the application to process improvement webinars, customers can be as autonomous as they wish, while maximizing the benefits they gain from Vyne Dental’s solutions.
In addition to the new self-guided experience, Vyne Dental also took several other steps to continue delivering exceptional customer service during the data breach, including: scaling its workforce by adding permanent and temporary staff to help new and existing customers with onboarding and support, enhancing call management to more accurately route customers to the proper support team in order to facilitate faster, more efficient resolution for all customers, and expanding digital resources to all customers that empower process optimization and revenue growth initiatives within their practices.
Tammy Barker, Vyne Dental’s Vice President of Customer Success and Women in DSO® Advisory Board Member, attributes these achievements to the hard work and commitment of the customer service and success teams.
“We are grateful for the trust our customers have in Vyne Dental,” Barker says.
Vyne Dental’s robust platform, Vyne Trellis®, is designed to seamlessly support the operational complexities of emerging and mid-market DSOs. With a suite of tools encompassing practice management, revenue cycle management, patient engagement, and practice marketing, Vyne Dental empowers DSOs to streamline operations across their entire network. With centralized access to essential resources and insights, DSOs can better optimize efficiency and standardize workflows, fostering consistency and cohesion across all locations. This inclusive approach resonates with multi-location practices seeking a partner capable of supporting their growth and scalability without compromising on quality or efficacy.
“Vyne Dental’s end-to-end platform has been a game-changer for our multi-location DSO,” says Lori Brady, the Insurance/Revenue Cycle Manager for New England Dental Partners, Inc. “By streamlining workflows and providing comprehensive solutions, Vyne [Dental] has accelerated revenue and enhanced operational efficiency across all our practices. Their software has become a necessary tool in driving success and growth for our business.”
Vyne Dental is also dedicated to providing unparalleled support and customer service. The organization won The LiveHelpNow Challenge Best Customer Service award and has been named to the Inc. 5000 annual list of the nation’s most prestigious and fastest-growing private companies for 15 consecutive years.
As he leads Vyne into the future, Roberts remains steadfast in his commitment to leveraging his diverse experiences to drive positive change across the dental healthcare industry. “Every day, I draw on my past experiences to inform our strategic direction,” he emphasizes.
“By combining insights from both corporate leadership and frontline practice administration, we are developing innovative solutions that empower dental practices to succeed in an ever-changing landscape.”
Through the Vyne Trellis platform, dental revenue acceleration is evolving. Today, Vyne Dental serves more than 800 hospitals and health systems, 84,000 dental offices, and 800 dental insurance plans and payers across the U.S.
Vyne Dental is leading a paradigm shift in the dental industry toward real-time claims and payment resolution to improve provider and payer financial performance while fostering patient satisfaction and loyalty. As it looks to the future, Vyne Dental is eager to pioneer advancements to help patients improve their smiles and providers enhance their profits.
