Products

Broken Smile to Industry Breakthrough

10/22/2025
|
12 min. to read

My cousins and I tumbled, laughing, into the car. I climbed into the middle front seat with no seatbelt.

The last thing I remember was my face smashing into the dashboard. Broken nose, jaw, teeth, maxilla.

It was the most devastating moment of my life.

The road to revolutionizing oral care didn’t start in a lab, it started with a broken smile.

Beyond Aesthetics

The culture I grew up in was traditional Georgian, very rooted in family values. Getting married young was expected. People would formally ask for your hand in marriage. Beauty was everything—how you looked often mattered more than anything else. But I was different. I had a mind I wanted to use, dreams I wanted to pursue. My father knew that. Nevertheless, at 13, I was being prepped for introductions and weddings.

My parents, new immigrants, didn’t know the best doctors or have access to top care so we went to the local clinics. I went through years of dental work with implants, root canals, veneers, and braces. I hated looking in the mirror. I felt insecure and carried this invisible pain.

But one day, the orthodontist said something I never forgot. He said, “Don’t worry, great things will come from you. You’ll change people’s lives.” 

He gave me hope. He made me stop focusing on what I looked like and start thinking about what I could do. That one moment changed everything. I cared about making a difference. And from then on, my life took a different path.

No Complaints, No Excuses, Just Work

In addition to the complete change in my life’s trajectory, my parents’ compassion, respect, and tenacity influenced my decision to become a doctor.

My father drove a taxi for 14 years, an old yellow Checker. Eventually, he built his own company, bought medallions, and ran a fleet of cabs. He’d be up at 3 a.m., fixing cars when they broke down. There was no complaining, just work, determination, and problem-solving. He did whatever had to be done and so did my mom. It’s almost like you forget the past, you forget the future, and you just keep doing the next step. That’s the resilience that I’ve learned.

My mother had followed the customary Georgian path of getting married young—in fact, she left school one semester shy of becoming a physician to marry my father.

She sacrificed so much of herself. She was brilliant. She’d help me with chemistry and organic chemistry. It pained me as a girl to watch her life revolve around domestic duties when I knew she was meant for so much more. I chose a different path. 

Trading Prestige for Purpose

I started dental school at the University of Pennsylvania. After a residency at New York Presbyterian, I spent two years practicing cosmetic dentistry on Fifth Avenue in New York City. While doing that, I was offered a teaching position at NYU in their Advanced Aesthetic Dentistry program, which I held for two years. But eventually, I returned to Penn for orthodontic school.

I graduated at the top of my class and practiced orthodontics in NYC for 10 years. That time was incredible. I met amazing patients, colleagues, and mentors. But over time, I knew I wanted to go beyond the practice and build something that would impact lives on a larger scale.

Quote
“I wasn’t chasing approval, I was chasing impact.”

Emergency Calls Spark Innovation

Throughout my career as an orthodontist, I always took the emergency calls. My husband, also an orthodontist, and my father-in-law would hand them to me because I had the patience to walk my patients through what to do. Over the years, I felt the pain and frustration on the other end of those calls: parents trying to help their kids with swollen gums, broken appliances, sleepless nights. I kept thinking there had to be a better way. They shouldn’t have to resort to toenail clippers or pliers to make urgent fixes. Kids shouldn’t have to suffer through school or another night in pain.

I carried that frustration with me for years. Then COVID hit. Suddenly, families from all over were showing up at our home because they had nowhere else to turn. We saw so many people, each with urgent problems. That was the breaking point.

One night, I was in the basement, my husband next to me, the kids playing nearby. I began sketching ideas and drawing designs for what became Tweakz®. I couldn’t stop. My husband was chiming in: “Add a diamond file. A diamond tip.” I kept going, researching clinical trials, studying what worked and what didn’t.

It felt like solving a giant puzzle, and I thought, “I can do this.”

Within weeks, I created 18 products, organized into three collections: Oral Relief, Microbiome, and Aesthetic.

30 Patents and Zero Tolerance for Band-Aid Fixes

At the core of it all was the same why: the voices on the other end of those calls, the desperate parent, the crying child, the family in chaos. As orthodontists, we hand out goody bags filled with toothbrushes and floss that patients just throw away—because when they’re in pain, they’re not thinking about brushing or flossing.

The real question is: How do we get them out of pain so they can achieve proper oral health? When you solve the actual problem, everything else falls into place. If you don’t, you’re just putting a band-aid on it. 

I wanted to solve the problem and that led me to create a portfolio of sciencedriven, research-backed products designed to help patients when they’re at their most vulnerable.

I returned to Penn to deepen my research in preventive medicine, focusing on oral wellness, the oral microbiome, and new delivery systems. I now have about 30 patents pending.

Toenail Clippers Don’t Belong in Orthodontics

People are still using toenail clippers to fix broken wires. It’s awful, and dangerous. Pieces can fly off, lodge into the buccal mucosa or esophagus. It’s a huge liability for the doctor, but no one talks about it. And when people speak up, there’s pushback: “Oh, it’s fine, just come in, miss work, miss school, don’t sleep for two nights while a wire digs into your cheek, causing inflammation, bacteria buildup, plaque, and demineralizations.” All of it is preventable.

That’s why Tweakz for Braces was the first product. It includes a flush distal end cutter that safely trims wires without leaving sharp edges or loose pieces, unlike old nail clippers. The dislodged bracket remover clears broken brackets, while the rubber band applicator makes changing elastics easy. The diamond dental file smooths rough spots on brackets, hooks, and bands.

The Tweakz for Aligners kit offers an elastics applicator, an aligner remover that removes the most retentive of aligners with ease, and the diamond dental file.

 

Clinician First, Businesswoman by Fire

Starting the business came with a kind of fearless ignorance. I didn’t know what I didn’t know, and in a way, that protected me. I simply focused on the next step: Ask questions, find answers, and keep moving. The stress didn’t hit until my expectations collided with the real mechanics of business— timelines, margins, negotiations. I didn’t yet understand how deals were made or what tradeoffs were required to keep things moving.

The hardest part wasn’t the work itself; it was staying grounded in a world where I no longer felt like the expert. In medicine and oral health, I was confident. In business, I was uncomfortable. Constantly. But instead of pulling back, I focused on what I knew: how to help people, how to remove pain, and how to prevent suffering. My fascination with removing discomfort from someone’s life is what still drives me today.

There were plenty of times I was told “no.” 

But I learned something important: 

When you hear “no,” you’re probably just talking to the wrong person.

So I kept going.

Because I wasn’t chasing approval, I was chasing impact.

There were moments of real doubt, days when I questioned everything and nights when I leaned hard on even the smallest wins to keep going. But those glimmers of clarity and hope kept me moving forward. I’ve never looked back. The vision I hold now is bigger, clearer, and more powerful than ever, and it’s rooted in helping others feel empowered too.

Being an orthodontist always felt natural to me, but becoming an entrepreneur felt like learning a whole new language. Every day is unpredictable. But little by little, the products have started to speak for themselves. That’s been my greatest challenge, bridging the gap between my skill set as a clinician and the skill set you need as an entrepreneur. It’s so important to me that someone opens that package with a smile, knowing this product is going to help them.

90% of Emergencies Solved Before They Start

Beyond improving patient care, these products protect the bottom line by preventing emergencies that can cost orthodontists up to $300 at each emergency visit. Ninety-nine percent of bracket emergencies are due to broken brackets or sharp distal ends. For aligners, 92% involve rough edges or trays that are challenging to remove.

Those unexpected visits, usually right after school, at the busiest time of day, can throw an entire office into chaos, from sterilizing tools and turning over chairs to derailing the schedule. 

OrthoNu® products help protect profits by solving 90% of emergencies right at home. The Tweakz tool cuts and holds the wire safely, so patients don’t have to rush in. The Oral Relief collection includes Mouth-aid™ to soothe sores, Comfort Tape™ to help with sensitivity, Chillin’ Strips™ to soothe wounds, and the OrthoChewz™ to ease dry mouth and oral fixation. Today, Tweakz is used in 500+ practices and shipped to 5,000+ patients nationwide, in addition to over 8,000 Oral Relief collections. We’re just getting started.

For big practices and DSOs, these tools don’t just save time, they save thousands of dollars. And they open up new revenue streams by offering parents a kit they want to buy. It’s a win-win-win: Practices save money, create new revenue, and less-stressful experiences for patients.

Precision Tools for the Pain No One Plans For

While I originally created these products for orthodontic patients, the oral relief kits are just as effective for anyone recovering from all dental procedures. Whether it’s after a scaling, root canal, crown, periodontal surgery, or multiple extractions, patients never had anything meaningful to take home to ease pain and discomfort. Now they do. Smart strip technology allows the product to stay in place for hours, deliver active ingredients, and support real healing.

Our current Chillin’ Strip molds anywhere in the mouth and stays in place. The more saliva you have, the better it adheres, the opposite of wax. Soon we’ll have strips that last 8, 24, even 72 hours. That means safer wounds, fewer infections, and better outcomes for surgeries, extractions, biopsies, and even for cancer or radiation patients dealing with oral sores.

In the end, it was never just about orthodontics, it was about listening to the pain, the panic, and the unmet needs on the other end of those calls. I realized those moments weren’t interruptions. They were insights.

They pushed me to ask myself: Am I truly solving the problem, or just applying another short-term fix? That question became my compass. I stopped accepting temporary fixes and started building solutions that treat the root causes—solutions that bring real relief, restore confidence, and shift the standard of care.

Because in a field built on precision, we can no longer afford to think small. Our patients deserve more.

I created OrthoNu to solve the problems I lived. First as a teenager in pain with nowhere to turn, then as a doctor who kept running into the same missing pieces in care. Too many gaps. Too little access. Not enough empathy. 

If you believe care can be better, make it better. Because when your mission is rooted in truth, and your drive is unstoppable, you don’t wait for permission—you lead.

The Next Frontier in Diagnostics

The future of healthcare lies in smart strip technology—advancements that extend beyond conventional treatments to support early detection, prevention, and accessible care on a global scale.

Over the next 18 to 24 months, OrthoNu will release a series of innovations—each one grounded in science, built with precision, and driven by one goal: to empower patients and providers.

From targeted pain relief to early disease detection, our IP-protected smart oral strips are changing what’s possible in oral health—making care more effective, more accessible, and more human.

But this isn’t just about product launches or patents.

It’s about leading with purpose.

Often, these lesions are nearly invisible—a faint white line, like lichen planus—that even dentists might miss. Patients are being diagnosed years too late, and doctors face lawsuits because these signs go undetected.

I’m excited about what the products could do for underserved populations. We could triage patients early, in a way that’s affordable and accessible worldwide. We could catch diseases early. Consider a seven-year-old boy who has no idea he has cancer in his mouth. Without this technology, it might not be found until it becomes a much bigger problem years later. The dream is to save lives through early detection.

This vision pushes oral care far beyond the dental chair—toward a future defined by value-based care, personalized wellness, and minimally invasive diagnostics.

The goal is to empower clinicians to be the frontline heroes for their patients. By creating data collection tools for every patient, we can track changes in their oral health over time and catch problems before they escalate.

This technology could revolutionize disease prevention. Think about populations with limited access to healthcare—being able to give them oral smart technology that detects early signs of oral disease, diabetes, heart disease, or cancer. It’s an affordable, accessible way to triage health worldwide.

Because when you build from a place of compassion, you don’t stop after one success. You keep going—because you have to. And when innovation starts from the heart, it becomes unstoppable.

Gain ACCESS TO
INSPIRING
stories
Get membership
Products

Safety Starts with Science, Not Assumptions

08/06/2025
|
4 min. to read

Dental clinics routinely treat their waterlines, confident that their procedures are creating safety for their patients. Yet data show that one in three of those clinics still fails to meet CDC waterline standards.

Notably, the ADA recently revealed only 56% of office resources have a protocol for when there is a failed test. Relying solely on treatment without proper testing and a comprehensive waterline management program can pose a significant risk to both patients and clinicians.

Rising above those abysmal national statistics is AltaMed Dental Services, consistently receiving unprecedented 98% pass rates across 17 clinics. How? Through an innovative collaborative partnership with Agenics Labs which began last fall.

A Powerful Partnership to Ensure Patient Safety
Patient care was at the forefront of the decision. Site Dental Director Dr. Huy Than shares, “At AltaMed, we are committed to ‘Providing Quality Care Without Exception.’ By partnering with Agenics and collaborating with our Infection Prevention team to develop a comprehensive waterline policy, we are actively ensuring the highest standards of safety for our patients. Working with Agenics has been a true collaboration centered on prioritizing patient safety above all else.”

Founded in 1969 as the East LA Barrio Free Clinic, AltaMed has grown into one of the largest independent federally qualified health centers (FQHCs) in the U.S. AltaMed serves more than 500,000 patients annually, with approximately 84% enrolled in Medi-Cal and 74% identifying as Hispanic or Latino. Notably, 50% of their patients live below the federal poverty level, highlighting AltaMed’s role in addressing health disparities in underserved communities.

A shared commitment to patient care grounded in scientific methods forged a powerful partnership.

“We believe that safety starts with science,” Greg Niederschulte, Managing Director at Agenics says. “By combining AltaMed’s commitment to patient care with our consultative approach, we were able to develop a protocol rooted in rigorous analysis and practical implementation that delivers reliability and peace of mind. The results speak for themselves: a waterline safety system with an exceptionally high success rate.”

A Step-by-Step Approach Grounded in Science
Agenics began working with AltaMed in the fall of 2024. The first step was to benchmark the current state of the 17 existing location sites and what they were doing for waterline maintenance. A review of previous water tests and trends was conducted. Several specific test-site locations were selected for an in-depth chemistry analysis of the water.

Agenics then worked with AltaMed to develop a customized waterline protocol, taking into consideration their history, budget, product preferences, and water chemistry. The protocol included source water changes, initial biofilm elimination, routine maintenance and testing, and automated failure remediation procedures.

Agenics then provided extensive onboarding that included foundational waterline education as well as specific training on AltaMed’s new procedures, ensuring all locations were well-equipped for success.

Even though changes at this level could be daunting, the process was seamless. Darlene Dickens-Jeffers, MSN-Ed, RN, PHN, CIC, Director of
Infection Prevention explains, “The transition process from our prior vendor to Agenics was very smooth. Our team was pleased with how quickly Agenics produced results with the detection of sulfates in our water.” Agenics identified that the sulfates were counteracting the treatment products in use and provided source water recommendations that allowed AltaMed to continue using their preferred treatment products.

Real-Time Test Data Delivery
A key component to mitigating patient risk and minimizing chair downtime is Agenics’ state-of-the-art flow cytometry test RapidCheck™.

“Some of our favorite features and capabilities of RapidCheck™ include that test results are reported almost in real time, with raw data available the next day via email and portal, allowing for immediate clinic-level responses,” says Dr. Than. “A detailed summary report follows, clearly organizing data for approximately 770 waterlines tested quarterly. It breaks down results by region and clinic, highlighting Pass, Caution, and Fail rates.” A customized results report is a complimentary component of Agenics’ testing services for large organizations.

Comprehensive Patient Safety and Expert Support
Simply treating lines every day assures nothing without testing. The only way to make sure a cleaning regimen is working is to actually test the water coming out of the unit.

“While clinical settings may vary in their needs, all are responsible for delivering safe patient care,” Dr. Than says. “Partnering with Agenics, which offers a proven plan and timely, responsive support, enhances our ability to maintain the highest standards of patient safety.”

While many clinics across the country struggle to meet CDC guidelines, AltaMed’s collaboration with Agenics Labs shows what can happen when patient care truly comes first. It is a powerful reminder that treating waterlines is not enough—by testing and verifying, you always keep safety at the center.

For a free consultation, contact Agenics at Agenics.net or phone 719-466-5592.

Gain ACCESS TO
INSPIRING
stories
Get membership
Products

Choosing the Right PMS

03/06/2025
|
6 min. to read

Why Emerging DSOs Are Turning to Asprodental.

Outdated PMS software is holding DSOs back. This makes selecting the right practice management software (PMS) essential to a successful scale strategy. Enter Asprodental, a cloud-based, dentist-backed PMS solution built to streamline operations, enhance efficiency, and put decision-making back where it belongs: in the hands of dental professionals.

Co-founders Dr. Kimberly Nguyen and Tiffany Nguyen never set out to build a PMS. Busy running their own successful dental offices, they found themselves dealing with clunky software that made every step of managing their practices more complicated and cumbersome than necessary. 

Quote
Everything required multiple logins. Training was a total nightmare. Servers crashed. We knew there had to be a better way.

This frustration sparked a solution. So, alongside a best-in-class technology team, Tiffany and Dr. Kimberly designed a new PMS for modern dental groups from the ground up. 

Asprodental is funded by the people who use it — practicing dentists. In fact, Backed by Dentists — a group of over 100 clinicians and practice owners — has invested in Asprodental. These investors understand the day-to-day realities of running a practice because they live them. It’s a PMS built by dentists, for dentists, with dental teams at the center.

“Every decision we make is about what helps dental teams run more efficiently. Our investors are also our end users. They know exactly what works and what does not,” shares Kimberly, Asprodental’s Co-Founder and Chief Dental Officer.  

Server-based systems require extensive IT support and leave practices susceptible to cyber attacks. They also make it challenging to manage multiple locations seamlessly.

Asprodental’s cloud-based model mitigates these issues. Data is automatically backed up, and cybersecurity is built in. Practices can access everything in real-time from anywhere.

Lakeside Dentistry, a former Eaglesoft office, learned the hard way why cloud-based security matters. A ransomware attack took down their entire system, locking them out of everything and making them unable to operate. With no access to schedules, treatment plans, or billing, Lakeside Dentistry needed a solution, and they needed it fast. 

“We never thought a cyberattack would happen to us or take down our entire system. When it did, we were completely locked out. Asprodental had us back up and running with a cloud-based system that ensures we’ll never be in that position again. The peace of mind alone is worth the switch,” shares Dr. Traci Leon, of Lakeside Dentistry.

Security is just one reason DSOs are shifting to cloud-based solutions. The platform opens up possibilities for AI-powered insights. Integrations using live data allow dentists to make the most informed choices possible. The result? Busy practices make smarter decisions in real-time. 

“Switching to cloud-based software is inevitable. It’s like when X-rays moved from film to digital. Practices that make the shift now will have a serious advantage in the future,” says Tiffany.

A PMS is only as good as its usability, so Asprodental’s white-glove service extends beyond emergencies. Their design philosophy is simple. If you can use a smartphone, you can learn Asprodental. For example, the platform’s one-page chart keeps all patient information — clinical notes, treatment plans, scheduling — in one place. No endless clicks. No jumping between tabs. Just everything you need, exactly where you expect it to be.

Quote
Our goal was to make Asprodental so intuitive that new hires could start using it without extensive training.

While most PMS providers rely on email claims and call centers, Asprodental does it differently. They offer live support via Zoom during the first two days of onboarding. This helps offices have immediate assistance as they transition to a new system. Then, teams can message support directly within the platform to receive an instant response, eliminating inefficient ticket-based systems and frustrating wait times. Furthermore, there’s no need to explain workflows to someone who doesn’t understand them because every support team member has a dental background. Asprodental provides fast, practical solutions when DSOs need them most.

“Our team – who is resistant to change – has become experts and is bought in on Asprodental. Everything is integrated into one platform which will help us transition to paperless. It’s also helped our workflow in the office and how we communicate better with patients,” remarks Dr. Craig Ball of Ball Dentistry, a growing multi-location practice in Indianapolis, IN. 

In a crowded PMS market, Asprodental is quickly becoming a top choice for emerging DSOs that prioritize dentist efficiency and scalable workflows. Here’s how it compares to traditional players:

As DSOs expand, they need a PMS that isn’t just keeping up. They need one that helps them grow. Asprodental delivers a seamless, dentist-first solution that eliminates inefficiencies and simplifies operations. 

Ready to see how Asprodental can transform your practice or your portfolio? Request a demo today to experience the future of PMS.

SCHEDULE A DEMO

 


A Strategic Investment in the Future of Dental Tech

Asprodental offers a rare early-stage opportunity in a sector ripe for disruption. Designed by dentists and backed by a powerful network of clinician investors, it’s a purpose-built disruptor with momentum, mission, and a model designed for scale. For investors looking to support a defining brand at exactly the right moment — this is that moment.

Dr. David Galler, president of American Academy of Clear Aligners and the Backed By Dentists investment fund, saw the opportunity early.

“This isn’t just another PMS, it’s a smarter, better way to run a dental business. That’s why we backed it. We want to invest in dental products/services that we understand and can influence the market on,” shares Dr. Galler. 

Schedule a call with Dr. Kimberly and Tiffany to learn how to partner and invest in the company’s growth.      

SCHEDULE AN INVESTMENT CALL

Kimberly Nguyen
Co-founder | Chief Dental Officer of Asprodental

Kimberly graduated with distinction from USC Ostrow School of Dentistry. Kimberly practiced dentistry for 20+ years during which time she built and sold two dental offices and founded an annual free healthcare day with Rotary International. Recognizing the lack of streamlined and intuitive practice management software options, she co-founded Asprodental to create a faster, easier, and better workflow for dental teams.

 

Tiffany Nguyen
Co-founder | CEO of Asprodental

Tiffany graduated from USC with a biology degree at age 19 and managed dental practices with Dr. Kimberly. While training her team at the dental office, Tiffany recognized the opportunity for a dentist-centric practice management software. Asprodental was launched through Tiffany’s MBA program in Technology Commercialization where she achieved Entrepreneur of the Year and the Athena Summit pitch prize.

Gain ACCESS TO
INSPIRING
stories
Get membership
Products

Beyond Stop-gap Staffing

03/06/2025
|
8 min. to read

In the fiercely competitive landscape of dental service organizations, most approaches to staffing remain reactive rather than strategic. The focus is most often on short-term wins—filling a chair for a day or covering a shift at the last minute—instead of building a foundation for sustained growth. However, as patient demand surges and market competition intensifies, leadership at forward-thinking DSOs are shifting their perspective. They treat staffing not as a stop-gap measure, but as a strategic lever for long-term profitability.

To explore this approach, I recently spoke with several DSO executives and dental leaders within the onDiem network: John Murphy, Vice President of Talent Acquisition at Aspen; Joshua Perry, CEO of Access Care; and Misty Mattingly RDH, BS, Senior Vice President and Chief Dental Hygiene Officer at Sage Dental. As some of the most experienced authorities in our industry, they candidly shared both the challenges their organizations have faced and the strategies they’ve adopted to turn staffing into a competitive advantage. Their insights, combined with broader trends, shed light on how DSOs can reframe workforce challenges as opportunities for sustained growth.

The Staffing Conundrum: Why Now?

“We’re at a crossroads,” said John Murphy of Aspen. “Demand for dental services is at an all-time high, and the workforce just isn’t keeping up. That puts enormous pressure on us and our margins.”

Murphy’s perspective is critical. In the midst of rising labor costs, evolving patient expectations, and expanding access to dental care, practices must find innovative and flexible ways to maintain capacity.

This challenge highlights a critical gap in the traditional DSO staffing model. In their quest to attract top talent, practices may sometimes underestimate the factors that keep employees engaged and committed long-term. (Smaller practices with limited resources, in turn, may not always be aware of state and local laws that require even part-time dental workers to be classified as W-2 employees entitled to all associated benefits and protections.) For many dental workers, particularly part-time staff, access to benefits and flexible scheduling can be a non-negotiable.

Addressing these issues requires creative and strategic solutions, such as collaborating with staffing partners who can offer benefits and administrative support that DSOs and practices may struggle to provide on their own. By tackling these gaps proactively, DSOs can not only reduce turnover but also enhance employee satisfaction and loyalty.

Let’s explore how staffing can become a growth driver by focusing on three critical elements: retention, quality, and optimization.

The New Growth Equation: Retention + Quality + Optimization

Transforming staffing into a growth driver requires a multi-pronged approach that prioritizes retention, quality, and optimization. These three elements come together to create a sustainable staffing strategy that addresses immediate needs while positioning the DSO for long-term growth and success.

Benefits as a Competitive Edge

Retention isn’t just about keeping staff; it’s about reducing the costs and risks of turnover. According to Joshua Perry of Access Care, “One of our early pain points was losing part time employees who needed a more comprehensive health insurance program. At the time, we simply couldn’t offer it without skyrocketing costs or administrative headaches. That’s where our staffing partnership with onDiem came into play.”

Staffing companies such as onDiem are W-2 compliant nationwide, allowing them to provide all dental professionals (regardless of their full-time or part-time status) on their platform with W-2 benefits such as comprehensive health insurance, PTO, malpractice insurance, workers’ compensation insurance, and more. Through onDiem’s SafePay™ offering, practices and organizations such as Access Care have been able to hire and book their own temps through onDiem’s platform—immediately granting them access to these benefits without dealing with the administrative burden or cost.

Perry credits onDiem for Access Care’s improved retention rate, noting that it increased significantly within the first year of partnership. “This partnership was a game-changer for us,” says Perry. “It allowed us to provide benefits to our essential part-time and temp employees without the administrative headaches—and was more cost-effective than building the infrastructure ourselves.”

Choosing a staffing partner that allows for this arrangement not only can enhance retention for the DSO, but also position the DSO as an employer of choice in a highly competitive labor market.

Building a Pipeline of High-Performing Talent

Retention alone isn’t enough; DSOs must also ensure that the talent they retain and recruit is top-notch. “Like any other dental organization, we’ve had our share of mismatches,” Misty Mattingly of Sage Dental admits. “Sometimes we’d bring in a temp who wasn’t a good fit, and it would disrupt the team dynamic or patient experience.”

Mattingly’s solution? Building a pipeline of high-performing talent. “Our philosophy is simple: hire the best temps, and rehire them when possible,” Mattingly explained. “By treating temporary staff as an extension of our team, and choosing a staffing partner with the same philosophy, we’ve reduced mismatches and built a high-quality pipeline.”

Staffing services can play a pivotal role here by offering access to pre-vetted professionals—and in the case of onDiem, by providing access to fully W-2 compliant and certified workers to mitigate costly legal risk. Additionally, sophisticated staffing platforms allow DSOs to track and re-engage high-performing temps, creating a seamless talent pipeline.

“It’s not just about filling roles; onDiem has helped us create a system where we know the best possible talent is always within reach when we need them,” Mattingly emphasizes. “That confidence lets us focus on scaling our business and improving our standards of patient care.”

Flexible Solutions for Dynamic Needs

Staffing challenges are rarely static or fully predictable. Holidays, unexpected sick leaves, and the addition of new columns or service lines all demand flexibility. “One of our biggest headaches was managing staffing during peak periods,” Murphy noted. “We’d often end up short-handed, and it impacted patient satisfaction and care.”

Murphy’s challenge is unfortunately shared across the DSO and practice community. But by moving away from traditional and frenzied “whack-a-mole staffing,” as Murphy puts it, and toward staffing strategy that maximizes your practices’ capacity, a DSO stands to gain for the years to come. “At several of our locations, dental chairs regularly went empty, because it’s hard to ramp up when you’re in the throes of high patient need,” he explained. “Our staffing partner helped our team switch our approach, and now we are proactively staffing to each location’s full capacity, treating more patients, and witnessing significant growth in our margins.”

Flexible staffing solutions such as onDiem expertly adjust to dynamic needs—enabling DSOs to cover peak periods year-round; test new markets or specialties by bringing in specialized talent temporarily; and expand operating hours or columns without immediately committing to full-time hires.

“Our staffing partner helps us adjust in real-time,” Murphy added. “That flexibility has been a big part of our growth story.”

Dental Staffing: A Strategy for Sustainable Growth

Our partner organizations offer a compelling example of how DSOs can evolve their approach to staffing. By focusing on retention, quality, and optimization—and by partnering strategically with a staffing service — they’ve turned a regular challenge into a driver of growth.

“Staffing isn’t just about today,” Murphy said. “It’s an investment that can pay off with growth and profitability. It’s about building the kind of workforce that ensures we’re here tomorrow.”

Collaborating with Staffing Companies: A Strategic Partnership

Moving beyond stop-gap solutions requires a close partnership with staffing services. Murphy describes his organization’s collaboration with its staffing partner, onDiem, as “an evolving partnership that’s delivering meaningful results.” Based on our partners’ experiences, here’s how DSOs can get it right:

1. Align on goals
“Initially, we weren’t clear about the best way to manage and leverage temp workers,” says Murphy. “We treated staffing as a quick fix instead of a strategic tool. Once we aligned with our staffing partner on long-term goals—like entering a new market or improving retention—things started to change.”

2. Lean on data to improve quality
Modern staffing platforms such as onDiem offer analytics that can inform your staffing decisions. “onDiem helps us track and stay connected with our most effective temps,” Murphy explains. “This helps us avoid costly mistakes, and relieves some of the anxiety that comes with staffing.”

3. Use temp staffing to test the viability of new markets
Temp staffing isn’t just about filling gaps; it’s a strategic tool for expansion. “We wanted to test adding weekends or evening shifts for patients who want to be seen after hours,” Perry shares. “Bringing in temporary specialists allowed us to assess demand without committing to permanent hires.”

Gain ACCESS TO
INSPIRING
stories
Get membership
Products

AI Insights
from Planet DDS

10/17/2024
|
5 min. to read

Artificial intelligence (AI) has undeniably surged into nearly every industry, and dentistry is no exception. What was once the realm of science fiction is now a practical reality transforming how we work. We spoke with Beth Gaddis, Editor in Chief at Planet DDS, to get her unique take on how AI is being used in dentistry followed by a real-world case study showcasing how AI services from Planet DDS can have an impact on your practice.

Beth Gaddis
Editor in Chief, Planet DDS

What do you see as the top applications of AI in dentistry today? Two years from now?
“There are so many exciting AI applications available in dentistry right now, including AI-generated annotations for X-rays, which help doctors diagnose and help patients better visualize where they have cavities, abscesses, and bone loss. Planet DDS, for example, embeds AI into its X-ray software, Apteryx. The annotated X-rays can then be accessed from within the Denticon practice management system and attached to claims as supporting documentation. DentalXChange, which is fully integrated in several practice management systems, including Denticon and Cloud 9, uses artificial intelligence to confirm patient benefit eligibility, which reduces the need for time-consuming phone calls. AI can also help save time with patient communications. Denticon incorporates generative AI technology in patient emails, giving end-users the ability to generate unique images and messaging. New AI innovations include large language models (LLM). Many people are familiar with ChatGPT and other LLM products. In dentistry, authorized team members will be able to type in a request for data such as the number of crowns that have been treatment planned versus completed, including the corresponding revenue, and the practice management system will use natural language processing, structured data sets, and semantic data models to generate accurate results.”

What are the biggest benefits to AI in dentistry that too many are missing out on?
“AI technology increases efficiency, standardization, quality control, and job satisfaction. For example, AI can help introduce objectivity when it comes to diagnosing the presence of periodontal disease. AI automates the measurement of mesial and distal bone levels from the CEJ to the crest of bone, eliminating subjectivity in diagnosis. The findings help to validate the need for additional procedures such scaling and root planning and ensure team members are aligned.

What is the next big thing coming as it relates to AI?
“The future will move beyond simply analyzing data. Imagine AI-powered systems that not only flag potential issues but also suggest treatment options for the provider to consider, predict patient acceptance rates, and optimize scheduling and resource management based on real-time data. For example, connecting medical and dental databases would allow doctors to predict more accurately who might be at high risk of diabetes or heart disease based on the presence of periodontal disease. AI algorithms would analyze behavioral data, procedure data, and financial data such as the cost of services and whether the patient has pre-approved financing, and then predict the likelihood the patient will show up for their appointment. Planet DDS is developing computer vision models to read unstructured data such as insurance cards and clinical progress notes. Predictive analytics will make revenue cycle management so much easier, because AI will help predict which claims will get paid and which may get rejected.”

How should practices evaluate which AI services/providers are best for them?
“First, identify what you want the AI solution to accomplish. How will you measure if it’s meeting your needs? Is it saving you time? Saving you money? Generating additional revenue? Elevating patient care? Reducing stress or staff turnover? Then, ask the company for examples of how it’s helped other dental groups your size. They should be able to provide customer testimonials, case studies, and other resources.”

What are the biggest challenges for AI solution providers? What are you doing about it?
“One of the biggest challenges for AI solution providers in the dental industry is proving a clear return on investment (ROI) for practices. AI can be a significant investment, and dental professionals need to see tangible benefits in terms of efficiency, patient outcomes, and financial performance. At Planet DDS, we’re addressing this challenge by focusing on how AI can deliver measurable ROI through our DentalOS platform. It is designed to optimize the integration of AI into practice workflows, ensuring that AI-driven tools enhance productivity, reduce operational costs, and improve clinical accuracy. With this platform, we can provide one source of truth for the data via the practice management system. Typically, companies have to spend significant amounts of money and resources to ‘clean’ the data and prepare it for importing. We remove that obstacle.”

Case Study

 

CaliDental


Situation:
CaliDental, a multi-location DSO with nine offices, sought to provide consistent patient care and experience across all locations. Prior to adopting AI in 2023, the group had transitioned from a server-based practice management and imaging solution to a cloud-based platform, which was better suited for managing patient information centrally. This move was essential to delivering efficient, high-quality care, and adopting AI became the logical next step.

Task and Approach:
To standardize X-ray analysis and support treatment planning, CaliDental implemented the Apteryx AI imaging solution.


Results:
This technology led to a 10% increase in production, boosted confidence among younger doctors, and enhanced both patient care and satisfaction. It also contributed to greater job satisfaction among the team.

The introduction of AI-annotated images has also been positively received by CaliDental’s patients, shared Randa Seif, COO of CaliDental. AI demystifies X-rays, allowing patients to better understand what’s happening in their mouth and see how the issues can be addressed early. “Patients are seeing something they’ve never seen before—they can see that there’s an area on the X-ray that has a cavity and needs attention. Ultimately, they feel more confident in accepting treatment”

Learn more about what Planet DDS can do for you.

Gain ACCESS TO
INSPIRING
stories
Get membership
Products

Insights from an AI Pioneer

10/17/2024
|
6 min. to read

Artificial intelligence (AI) has emerged as a pivotal force across industries, and dentistry is no exception. As AI tools continue to mature, their practical application is transforming patient care, operational workflows, and overall practice management. To understand the true impact of this transformation, we turn to Srivatsan Laxman, a leading AI subject matter expert whose company has implemented groundbreaking AI technologies in dental care. In this article, we get his insight, as well as a real-world case study showcasing how AI can revolutionize the dental field when used thoughtfully and strategically.

Srivatsan Laxman
CEO, TrueLark

What do you see as the top applications of AI in dentistry today? Two years from now?
“Today: AI-powered dental image analysis, pathology detection and clinical decision support. AI-powered patient communication such as automated chat and SMS text-based patient support and lead conversion. In two years from now, it will be automated voice receptionists at the dental office that can handle both inbound and outbound communication tasks and full life cycle marketing automation including identifying targets, content development, and lead engagement and conversion. I also see actionable practice analytics over diverse data sources such as patient records, communications logs and imaging data.”

What are the biggest benefits to AI in dentistry that too many are missing out on?
“A reduction in labor costs. With the persistent labor shortages in the dental industry, finding and retaining qualified staff has become increasingly challenging and expensive. AI automates a high percentage of routine tasks, allowing practices to operate with fewer employees while maintaining or even improving service quality. This not only cuts costs but also allows staff to focus on more complex tasks, enhancing overall productivity. Patients today expect round-the-clock access to appointment booking and communication. With AI, practices can offer after-hours service without the need for additional staffing. AI provides actionable insights that help optimize operations, refine patient interactions, and ultimately improve retention, making AI a powerful tool for both patient experience and practice growth.”

What is the next big thing coming as it relates to AI?
“Multi-modal AI refers to AI systems that can process and integrate different types of input—such as text, voice, images, and data—into a unified experience. In a dental practice, this could mean an AI system that analyzes imaging, clinical data, and patient records simultaneously to provide more accurate diagnoses or treatment plans. Multi-agent AI takes it a step further by enabling different AI systems to collaborate on various tasks. One AI agent might focus on clinical decision-making, while another handles administrative tasks like inventory management or billing. These agents can communicate and share data, creating an integrated system that streamlines both operational and clinical workflows. This level of coordination can significantly enhance efficiency and improve overall patient care in ways that isolated AI tools cannot. As these multi-modal and multi-agent systems continue to evolve, they will open up new possibilities for dental practices, enabling smarter decision-making, better resource management, and more personalized care throughout the entire patient journey.”

Should smaller practices be pursuing AI any differently than larger group practices?
“Both small and large practices can benefit from AI, but the implementation approach may differ based on the practice’s size and complexity. Smaller practices typically have fewer systems to integrate, so they can quickly adopt AI to automate tasks like appointment scheduling and patient communications without much difficulty. This allows them to streamline operations and focus more on patient care. For large multi-practice organizations that operate call centers, AI can also enhance efficiency by handling a significant volume of routine calls and booking requests, freeing up staff to focus on more complex issues. Whether for a single practice or a large DSO, the key is to leverage AI’s flexibility and scalability to meet specific operational needs, ensuring consistent and efficient patient care across all locations.”

How should practices evaluate which AI services/providers are best for them?
“When evaluating AI services and providers, it’s crucial to look beyond the surface features and ask the right questions to ensure you’re choosing a solution that truly meets your needs. First, consider what problems you are trying to solve. Next, consider how the AI solution integrates with your existing practice management systems. A robust AI platform will seamlessly connect with your current tech stack, ensuring smooth operations without disrupting your workflow. Cost is another important factor. Be sure to evaluate not just the initial implementation cost, but also the ongoing expenses. The provider’s reputation and experience in the dental industry are also key. Look for a provider with a proven track record and deep industry knowledge. Finally, ensure that the provider offers ongoing support and training.”

What are the biggest challenges for AI solution providers?
“First, integration with existing dental software. Dental practices often use a variety of practice management systems (PMS) and messaging platforms, and seamless integration is crucial for the effective use of AI. TrueLark is deeply integrated with a wide range of PMS and messaging software, allowing our AI solution to work smoothly within a practice’s existing tech environment. We are also continually adding new integrations and are committed to maintaining an open developer environment to ensure our solution can adapt to the evolving needs of dental practices. Second, user adoption. User adoption is another significant challenge. Many dental professionals are still hesitant about using AI, especially when it comes to patient communications. To address this, TrueLark focuses on educating both front desk teams and executives about the benefits of AI and provides comprehensive training to help them understand how the technology can enhance their workflows.”

Case Study

 

SGA Dental Partners

Situation:
SGA Dental Partners faced challenges with missed
calls and lost leads, hindering their ability to efficiently manage patient communication, maximize revenue and scale quickly.

Task and Approach:
To address these challenges, SGA Dental Partners added TrueLark’s AI-powered patient communication solution. The platform answers 100% of patient calls and webchat inquiries, resolving the majority without requiring staff intervention. Patients can book, reschedule, cancel and get answers to questions while engaging in remarkably human-like conversations with TrueLark’s patented artificial intelligence. The solution integrates with PMS and messaging systems, keeping scheduling calendars updated in real-time.

Results:

  • Increased appointments: To date, SGA Dental Partners has booked over 13.4K appointments through TrueLark.
  • Improved efficiency: TrueLark has automated 106K conversations, with 62% requiring no staff intervention.
  • New patients: Within the first four months, SGA Dental Partners added over 900 new patients via TrueLark.

In today’s competitive market, effective patient communication and 24/7 self-service booking are essential for DSOs to thrive. TrueLark sets the gold standard in AI-driven patient communication, offering end-to-end call management and unparalleled automation. With the platform’s ability to enhance efficiency, reduce costs, and elevate patient satisfaction, DSOs can streamline their operations while improving the overall patient experience. By investing in AI solutions like TrueLark, DSOs can unlock new opportunities for growth and profitability, positioning themselves for long-term success.

Learn more about what TrueLark can do for you.

Gain ACCESS TO
INSPIRING
stories
Get membership
Products

AI Insights
from BOLA AI

10/16/2024
|
5 min. to read

In recent years, artificial intelligence (AI) has shifted from futuristic speculation to practical application in industries across the board. Dentistry, in particular, has witnessed this shift firsthand as AI reshapes everything from diagnostics to patient management. To delve into the real-world benefits and challenges of AI in dental practices, we sat down with a renowned AI expert, Rushi Ganmukhi CEO of BOLA AI. Rushi leads a company at the forefront of this change. This article captures his expert insights and presents a compelling case study that highlights how AI-driven solutions are making measurable improvements in dental care.

Rushi Ganmukhi
CEO, BOLA AI

What do you see as the top applications of AI in dentistry today? Two years from now?
“AI in dentistry is still in its early innings. Currently, most solutions are focused on optimizing a practice in very specific ways. Voice AI for charting, AI processing of radiographs, and AI for revenue cycle management are among the most prolific applications today. I think in the next few years the market will move from point-solutions – specific solutions for specific pain-points, to broader solutions that tackle a variety of problems throughout the entire user workflow.”

What is the next big thing coming as it relates to AI?
“I think generative AI has not really made the impact yet on dentistry that it has in other markets. We are excited to launch our own initiatives here as well as seeing where others are going to apply this novel technology. From a macro view, one of the big trends we are hearing from many companies is expanding their offerings to address more pain points throughout the workflow, and by doing this providing more comprehensive solutions. At Bola we started with AI for perio charting, and have expanded to clinical notes and restorative charting. By selling a comprehensive product suite we have extremely happy customers, who have bought one solution but are solving multiple problems.”

Should smaller practices be pursuing AI any differently than larger group practices?
“Smaller practices can benefit from AI, however they may not be able to do massive implementations or multiple products at once. My advice would be to start, but to start with a small enough chunk that they can find success quickly and to build from there. Onboard a single product that you can immediately measure the impact on.”

How should practices evaluate which AI services/providers are best for them?
“This is a great question and it’s where the rubber hits the road. Practices should ask about what implementation, what the time to generate value and what the investment from a staffing perspective looks like. Ideally offices have a crystal clear idea of what they are looking to improve prior to purchasing, i.e. hygiene production. These offices can then measure a benchmark and see exactly how much value the new technology is providing.”

What are the biggest challenges for users as it relates to using AI?
“The biggest challenge for any new technology is how easily it fits into the way customers are currently doing things. Most providers have spent years in school and practicing honing their workflow. We do not want to disturb that workflow, we want to enhance it. There are many products out there that provide value, but the big question with most of them is can they get users to use it and use it properly. That is the key and challenge with AI. It is crucial for any product to be easy to learn, easy to use and sticky for repeat usage. We place a premium on this in our product development and work directly with a variety of clinicians to ensure that it is a smooth experience.”

Case Study

 

One of the largest DSOs

Situation:
A large national DSO evaluated Bola AI with the goal of increasing treatment revenue from periodontal diseases. The hypothesis was that more comprehensive charts would lead to more diagnoses, resulting in increased treatment opportunities. The organization was also focused on boosting revenue while reducing the time and manual resources required for periodontal charting.

Task and Approach:
To test this, the DSO implemented Bola AI’s Clinical Voice Assistant in 27 practices, tracking the results over a three-month period. Each practice completed over 100 periodontal charts, with the data analyzed by a third-party analyst.

Results:
Bola AI saved dental hygienists an average of 18.5 minutes per day. Additionally, 77% more perio-related diagnoses were made, which increased revenue and led to fewer patients suffering from periodontitis.

The Bola AI implementation also improved the efficiency of appointment scheduling, as fewer dental assistants were required for new patient charting which reduced the need for assistants from 47% of the time to just 10%. Other key benefits included an increase in full quadrant treatments and improved acceptance rates for scaling and root planing (SPR). With an average installation and training time of less than 10 days, the system delivered a remarkable 14.2 ROI, with revenue returns 14 times higher than the initial investment and a payback period of just 1-2 months.

This study reveals two primary benefits for dental offices that use it.
The first order benefit is that it helps hygienists save time by completing periodontal charts more quickly and without having to rely so much on a second employee to record the data. The second order benefit is that it helps dental offices make more money by increasing the number of fully completed periodontal charts, which in turn frees up the hygienist to explain why relevant procedures are necessary, resulting in more production.

Taken together, it’s clear that Bola can benefit dental offices — especially if those offices are ready to implement the software within 10 days— and, most importantly, improve the life of hygienists.

Learn more about what Bola can do for you.

Gain ACCESS TO
INSPIRING
stories
Get membership
Products

AI Insights from Pearl

10/17/2024
|
6 min. to read

Artificial intelligence (AI) is transforming dentistry. From diagnostics to streamlining operations, AI is enhancing the way dental practices operate. To better understand AI’s role in dentistry, we spoke with Sheela Roth, Head of Clinical Education at Pearl.  Pearl is pioneering AI applications in dental care. Sheela’s perspective, coupled with a case study from Pearl, provides examples of how AI is reshaping the dental landscape—offering not just potential but proven results in patient care and practice efficiency.

Sheela Roth
Head of Clinical Education
What do you see as the top applications of AI in dentistry today? Two years from now?

“The most impactful AI applications in dentistry today are radiologic. The utility and simplicity of chairside tools like Pearl’s Second Opinion – which enhance the accuracy and consistency of diagnosis and case presentation at a fundamental level – have given AI a strong foothold in the dental future. Even where the applications incline toward practice management, the best rely on radiologic AI analysis of patient x-rays in conjunction with treatment information in patient records. Two years from now, we’ll see more of those computer vision-driven pathology detection and treatment planning capabilities integrated with more advanced digital dentistry tools like CBCT and CAD/CAM systems. AI will also be expanding into more predictive and preventive functions in diagnosis and treatment planning, while facilitating real-time adjudication of insurance claims and clinical training in dental schools.”

What are the biggest benefits to AI in dentistry that too many are missing out on?

“Too many dentists are missing out on every benefit of AI, because the vast majority of dentists in the world have yet to implement the technology. The pace of AI adoption in dentistry is accelerating rapidly, however, and that’s principally due to its impact as a diagnostic and case presentation aid. On average, dentists who use Pearl’s Second Opinion when reading and presenting x-rays to patients detect 37% more disease and increase case acceptance by 30%. Among those who are already using radiologic AI, there are many who are not yet leveraging AI for its extended benefits within the operational sphere. A tool like Practice Intelligence, which automatically identifies unmet clinical needs within a practice’s patient population, is regularly used to inform daily planning and morning huddles––but practices that aren’t using it across growth-oriented functions like marketing, patient recall and insurance verification are missing out on AI’s full value.”

Should smaller practices be pursuing AI any differently than larger group practices?

“AI is inherently scalable, offering consistent benefits across practices of any size. For single practices, AI enhances radiologic accuracy, boosts patient trust, and improves operational efficiency, leading to more productive chair time and streamlined insurance processes. These benefits scale seamlessly as practices grow. Small practices can easily integrate AI due to their smaller staff, whereas DSOs may face resistance from AI users who are not the direct buyers. To address this, Pearl has integrated its AI into existing software platforms, embedding AI into daily operations without disrupting workflows.”

How should practices evaluate which AI services/providers are best for them?

“When evaluating AI services, practices should start by focusing on how well the AI integrates with their existing systems and whether it enhances day-to-day operations without adding complexity. They should then identify their specific needs—whether it’s enhancing diagnostics, improving workflow efficiency, or boosting patient engagement. Key questions to ask include:

Does the AI integrate seamlessly with my existing imaging system? How easy is it to implement and train staff on the new tools? What is the provider’s track record in the dental industry? By tuning into these differentiators, practices will select an AI solution that aligns with their goals for both effectiveness and ease of use.”

What are the biggest challenges for AI solution providers?

“The biggest challenge for AI solution providers in dentistry is achieving interoperability within a fragmented software ecosystem. With hundreds of different imaging and practice management systems in use worldwide, AI systems must access, normalize, and interpret data from these disparate and often outdated platforms. Pearl has tackled this challenge by forging strategic partnerships with software companies worldwide, ensuring seamless integration and data accessibility. Our focus on interoperability and standardization has allowed Pearl to deliver AI’s consistent, scalable benefits to more dental practices of all sizes around the world than any other AI provider.”

Case Study

Rand Center for Dentistry

Situation:

Rand Center for Dentistry, a large multi-practice in New Jersey, faced a challenge maintaining incremental growth while operating at full capacity. Despite adding periodontal care to its specialty services, the practice struggled to achieve desired growth due to lower-than-expected rates of periodontal diagnosis. To address these issues, owner and founder Dr. Elliot Rand sought a solution that could tackle three core challenges: improve diagnostic consistency, increase patient acceptance of treatment plans, and boost the confidence of younger associate dentists and hygienists.

Task and Approach:

In May 2023, Rand Center for Dentistry implemented Pearl, an AI-driven dental software. The team selected Pearl for its superior capabilities in pathology detection, particularly in identifying carious lesions and periodontal conditions. Pearl was seamlessly integrated into the practice’s clinical workflow, providing real-time radiographic analysis during patient consultations, as well as practice-wide clinical insights based on AI analysis of historical patient imagery and treatment records. The team utilized Pearl to colorize areas of concern on X-rays, transforming grayscale images into clear, visually informative clinical guides. This approach helped patients understand the severity of their conditions, shifting conversations from “let’s watch this tooth” to “let’s treat this issue now.” The practice also used Pearl to measure and track clinical metrics, offering insights into the performance of individual providers and the overall practice.

Results:
  • Practice treatment acceptance rate jumped from 37% to 44%; exceeding the 35% national average.
  • PPV for general practitioners increased from an average of $460 to $520, yielding nearly $150,000 in the first month.
  • Periodontal disease detection rate doubled from 7% to 14%, with a projection to reach 18% by year-end.

Overall, the adoption of Pearl’s AI dental software directly addressed the initial challenges faced by Rand Center for Dentistry, leading to improved diagnostic consistency, increased treatment acceptance, and bolstered confidence among clinical staff. These advancements have not only enhanced patient care but also driven meaningful growth for the practice, particularly in its periodontal specialty services.

Learn more about what Pearl can do for you.

Gain ACCESS TO
INSPIRING
stories
Get membership
Products

Critical Staffing Numbers

10/17/2024
|
2 min. to read

Temporary and part-time staffing is an investment that comes with its challenges—but it also leads to significant ROI.

Investing in temporary and part-time staffing is crucial for adaptive, thriving organizations.
Dental practice owners today face the challenge of balancing financial stability with employee satisfaction. Rather than just cutting costs, focusing on longer-term investments in part-time and temporary staff can drive long-term success. Oxford University research shows a strong link between employee well-being and financial performance. Companies with higher well-being scores yield better returns, higher profits, and greater valuations, making investment in the well-being of temporary and part-time staff a smart business strategy.

Key benefits of investing in temporary and part-time staffing include:
Enhanced productivity, stronger relationships, increased creativity, improved health, and better talent retention. However, practices may struggle to support temporary and part-time workers in the way they support full-time employees. Staffing companies must help by ensuring retention, reducing liabilities, and caring for dental professionals. For instance, onDiem partnered with the American Dental Hygienists’ Association (ADHA) to provide benefits that support dental hygienists’ well-being, reflecting a commitment to their professional and personal growth. This includes rebates on ADHA membership and onDiem Care Benefits, a monthly wellness stipend that covers health and wellness-related expenses.

Gain ACCESS TO
INSPIRING
stories
Get membership
Products

Announcing Darby Dispatch

10/16/2024
|
2 min. to read

Darby Brings World-Class Equipment Services to Customers Nationwide

Darby Dental Supply, one of the nation’s largest dental distributors, has partnered with UptimeHealth to offer comprehensive dental equipment repair services to customers. Darby Dispatch – the latest installment in Darby’s growing suite of practice solutions – will ensure expert repair, installation, and support services for dental professionals across the country.

“At Darby, we are committed to optimizing every aspect of our customers’ businesses through solutions that boost efficiency, enhance operations, and drive revenue,” said Frank Massino, President, Darby Group Companies. “We’re thrilled to add UptimeHealth to our suite of offerings and, together, provide customers with exceptional dental equipment repair services and the opportunity to focus on preventative maintenance.”

Members of Darby Diamond Rewards – the company’s customer loyalty program – can unlock exclusive access to Darby Dispatch’s range of services, with Gold and Diamond level rewards members given premier access and the opportunity to earn free equipment service each month.

As one of the fastest growing dental suppliers in the country, Darby continues to invest in growth initiatives and purposeful investments that offer lasting value to customers and their businesses. Darby Dispatch, Powered by UptimeHealth, joins the company’s existing portfolio of solutions including CareStack’s practice management software, Darby TechForce technology solutions, onDiem dental staffing services, and Method Procurement’s e-procurement platform – all carefully sought and selected to solve a unique need of today’s dental professionals.

To learn more, visit //www.uptimehealth.com/darby

 

 

Gain ACCESS TO
INSPIRING
stories
Get membership
Filter
Categories
Paspaudę „Įsigyti mokymus“ mygtuką būsite nukreipti į platformą, kurioje galėsite įsigyti šiuos mokymus.